FAQ


GETTING STARTED
Do you need a Council permit?

The bin company will contact you if you do, however it is always preferable if the bin is placed on private property to avoid the need to get a permit.

Check with your local council to see if they require that you apply for a permit to place the bin on public property such as footpaths.

BOOKING
How does the Everyskip rating system work?

Everyskip uses percentage rating system that starts all skip hire companies on 100% rating, when there is a downgrade to skip hire companies rating they will lose 1% that will be returned in 28 days.

When Everyskip receives poor feedback from a paid customer, we consult with the skip hire company to discuss the feedback with them and ensure the complaint is genuine. If there are inconsistencies or unrealistic expectations, Everyskip will not list a downgrade unless there is a definite case of poor customer service.

Everyskip does not mediate or help to resolve any issues between the skip hire company and the customer.

What’s included in the Everyskip price?

Hire of the skip bin, delivery, collection, waste disposal costs and GST are all included in the price on everyskip.com.au

How long can I hire a skip for?

Everyskip offers two terms: 1 - 7 days and 7 - 14 days which provides plenty of time to fill the skip bin in most circumstances. If you require the skip bin longer, order the skip bin for 7 - 14 days and discuss your extended loading term requirements with the skip bin company.

Can I extend my skip hire?

This is at the discretion of the skip hire company you have selected through everyskip.com.au. You will need to contact them directly via the details on your booking confirmation to request an extension. Any additional fees would be payable directly to the skip hire company.

Can my skip be collected before the hire term is up?

It depends on the skip hire company you have selected through everyskip.com.au. Please contact your skip supplier directly via the details on your booking confirmation to request an early collection. Companies will usually do their best to collect as soon as possible but it depends on how busy they are.

Do you offer a wait and load service?

Yes but you will need to contact us via phone or live chat.

What size skip will I need?

Please view the bin calculator here to determine the size needed.

WASTE
How full can I fill my skip?

Skips can be filled up to the level of the skip or the level marked on the skip only. This is to ensure that when the skip is collected, it will be able to be netted, lifted, fit on the skip truck and be able to be transported safely and legally without it spillage on the road. If your skip is overloaded, the contractor can refuse to collect your skip and/or charge additional fees in order to remove it. These are payable directly by the hirer to the skip contractor. Putting boards down the side of the skip to increase capacity is not allowed. We recommend you hire a larger skip to begin with as it will be cheaper than paying overloading fines.

What can I put in my skip?

Certain wastes are classed as hazardous and cannot be accepted in a skip bin. If you put these wastes in a skip bin, the contractor will either refuse to collect your skip bin or charge you additional fees for disposal. Some of the items you must not place in a skip bin (but not limited to) are:
Acids
Aerosols
Animal/pet waste
Asbestos
Batteries
Biological waste
Clinical/medical waste
Corrosive liquid
Explosives/fireworks
Fluorescent tubes and bulbs
Food waste
Gas bottles
Hazardous/toxic waste
Laboratory waste
Liquids
Oil/petrol/diesel
Paint/paint tins
Pesticides
Plasterboard (up to 10% is allowable in a mixed building waste skip)
Solvents
Tyres

Description of waste types

Light General Waste - General Waste that has no content of soil, sand, clay, concrete, brick, tiles, rock, bitumen, paving or excavated turf.

Heavy General Waste - General Waste that contains any of the following: soil, sand, clay, concrete, brick, tiles, rock, bitumen, paving or excavated turf.

What skip sizes can I put heavy waste in?

Due to their weight, heavy waste types such as soils, concrete, bricks, garden waste, etc. can only be loaded into skip bins designated as suitable for heavy mixed waste in the search results so that they can be carried on the skip bin trucks without overloading the truck. If your waste is mainly heavy waste, please bear this in mind when ordering your skip

Can I put different types of waste into a skip?

Yes, you can mix different types of waste so long as you have ordered the correct skip bin for your waste type being heavy or light waste.

How much will be recycled?

Recycling rates vary by company and depend on the waste their customers put in their skip bins but they tend to be around 50%. When your skip bin is taken away, the contents will be sorted and recycled as appropriate.

DELIVERY
How quickly can I get a skip delivered?

Next day delivery is guaranteed and same day delivery is available up until midday with most suppliers. To be sure, please contact us via live chat, email or call us on 1300 295 367.

Can I get a skip delivered over the weekend?

Most hire companies will deliver on a Saturday but all hire companies will deliver and collect Monday to Friday.

Where can I put my skip?

You can place your skip anywhere on your private property but please consider soft ground and hazards to access such as:

Width of access

Tiling or Paving

Overhanging trees and bushes

Power cables (overhead and ground level)

Telephone cables

Drain Covers (weak or prominent)

Walls/hedges

If you want to put your skip on a public road or public land, you may need to apply for a permit in advance. See permits section for more information.

How wide does my drive/access need to be?

Most skip bin trucks require around 3 metres of access width. If the truck cannot access your property and has to be turned away, our contractor will charge you a missed delivery fee and/or a re-delivery fee.  Please ensure you have the required access and advise us of any delivery instructions on booking.

Will the skip do any damage?

When a skip is delivered or collected, it is possible that damage could occur to the ground surface and possibly hedges and other parts of your property when placing and removing the skip. Everyskip.com.au monitors contractors to ensure their skip bin truck drivers have appropriate training to ensure any possibility of damage is kept to a minimum.  If you ask for your skip to be located on your private property, you accept that it is at your request and any ground surface damage is your responsibility.  We recommend that you put boards down on any finished surfaces for the skip bin to be placed on to minimise any damage.

Can the skip go over a wall?

Skips cannot be lifted over walls due to the risk of damage to your property.

PAYMENT
What payment types do we accept?

Paypal and Credit Card payments (including Visa and Mastercard debit and credit cards as well as American Express.